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#000);border-bottom-right-radius:4px}.ticket-chat__sender{font-size:.72rem;font-weight:700;margin-bottom:3px;opacity:.7}.ticket-chat__content{white-space:pre-wrap;word-break:break-word}.ticket-chat__time{font-size:.68rem;opacity:.5;margin-top:4px;text-align:right}.ticket-chat__system{font-size:.78rem;color:var(--text-secondary);background:var(--bg);padding:6px 14px;border-radius:20px;font-style:italic}.ticket-chat__input{display:flex;gap:8px;padding:12px 14px;border-top:1px solid var(--border)}.ticket-chat__input input{flex:1;padding:10px 14px;background:var(--bg);border:1px solid var(--border);border-radius:8px;color:var(--text);font-size:.9rem}.ticket-chat__input input:focus{border-color:var(--orange);outline:none}.ticket-chat__input .btn-action{flex-shrink:0;padding:10px 18px}.ticket-detail__sidebar{background:var(--bg-card);border:1px solid var(--border);border-radius:12px;padding:18px}.ticket-detail__sidebar-section{margin-bottom:14px}.ticket-detail__sidebar-section 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